Branch Banking

Bank Negara Malaysia releases policy document on claims settlement practices

It mandates minimum standards for licensed insurers and takaful operators.

Thailand’s Krungthai Bank temporarily closes two branches

They will resume normal operations on 22 April.

Japan’s SMBC opens a branch in India’s GIFT City

The branch is slated to open in the first half of 2024.

Empathy deficit erodes customers’ trust in banks

Customers who feel valued are willing to spend more for banking products.

Malaysia’s Alliance Bank opens new branch in Saradise Kuching

The branch has launched exclusive offers to commemorate the launch.

Weekly Global News Wrap: JPMorgan Chase to open more branches; EU banks make record payouts

And Portugal’s Novo Banco reportedly exploring potential tie-up with WiZink.

Citibank Singapore launching new satellite wealth advisory hubs in 2024

The Parkway Parade hub and One Holland Village hub expands Citi’s physical footprints.

HSBC Singapore appoints new head of commercial banking

She previously held the role of head of global banking.

BPI eyes shifting branch agent role from transactions to advisory: exec

President and CEO TG Limcaoco said that BPI wants their branch agents to spend 70% of their time offering advice to clients.

Vietnam’s Techcombank opens two new HQs in Hanoi, Ho Chi Minh

The buildings are energy-efficient and wholly owned by the bank.

Why optimised office space unlocks more workplace value for banks

Mike Davis, Managing Director of Occupier Services for Asia-Pacific at Colliers, sheds light on the real estate strategies employed by banking and...

Thailand’s KBank has issued U$546m in sustainable financing

It shared plans to replace its cards with EVs or shift to using biofuel.

BPI’s first half earnings leaps one-fourth from last year’s

It reached a consolidated net earnings of P25.3b during the period.

Chinese joint stock banks turn sour, economic outlook grim

All five banks saw single-digit contractions in operating income.