KBank warns against gangs demanding ATM money transfers

Kasikornbank is warning against gangs deceiving customers by claiming to  be officials of the Revenue Department, courts, police, and financial institutions.

Their objective is to obtain their victims’ personal and financial information. They wrongfully ask their victims to conduct transactions via ATMs through the English-language menu. Most people are not aware that it is the funds transfer menu. This crime has caused a lot of damages.

" Recently, these gangs have called claiming to be officials of large-sized banks including KASIKORNBANK, using both automated and manual phone calls to contact the general public. The gangs do not need to know in advance whether their targets are customers of any particular bank. The wrongdoers create stories to frighten their victims or make them expect diverse rewards and refunds. For example, the gangs have told victims that they have credit card debts or abnormal credit card usage, or that they are getting a tax refund or being presented an award, etc.," warns Kasikornbank in its website.

"Moreover, some of these gangs call from overseas, making it difficult to arrest and suppress them. They will keep changing the ways they deceive people or organizations they claim to represent. Thus, customers should be careful in providing personal data, credit card or other financial information, and passwords to others. Do not conduct any transaction via ATMs as directed by others via telephone. If customers are not sure about the matter, they can call to ask related organizations or the Bank," the bank added.

Kasikornbank emphasized that it does not have a policy of calling customers to ask for any personal and financial information, and in particular has no policy of directing customers to do any transactions via ATMs. However, if customers receive such a phone call and have questions, the bank suggest. that they call the K-Contact Center at 0 2888 8888, 24 hours a day.